Refund policy

Cancelling an order
You can cancel your order at no cost at any time before it has been dispatched. To cancel, email us at contact@cocktailcabinet.ie with your order number as soon as possible. After your order has been dispatched, it can no longer be cancelled, but you can still return it under the terms below.

Returns
You have 14 days from the day you receive your item to request a return. This is 14 calendar days and is not extended for weekends or public holidays.

Under Irish and EU consumer law, you have the right to cancel your purchase and return your item within this 14-day period for any reason, without giving a justification.

To be eligible for a return, your item must be:

• unused and in the same condition you received it
• in its original packaging
• accompanied by your receipt or proof of purchase (your order number is fine)

How to return an item
Email contact@cocktailcabinet.ie with your order number and the item(s) you'd like to return. We'll confirm your return and send you instructions. Please contact us before sending anything back so we can match your return to your order.

Returns should be sent to: 20 Castle Avenue, Clontarf, Dublin, Ireland, D03X832

Please send your item back within 14 days of telling us you want to return it.

Return shipping
You are responsible for arranging and paying for return shipping, unless the item is faulty, damaged or not what you ordered. We recommend using a tracked service so you have proof of postage.

We don't charge a restocking fee.

Damaged, faulty or incorrect items
Please inspect your order when it arrives. If an item is defective or damaged, or you received the wrong item, contact us as soon as possible at contact@cocktailcabinet.ie, with photos if you can. We'll cover the cost of returning it and make it right with a replacement, repair or refund. This policy doesn't affect your statutory rights for faulty goods.

Non-returnable items
For the following items we can't accept returns unless they are faulty:

• personalised or custom-made items, such as engraved products or special orders
• perishable goods
• sealed food or drink products that have been opened after delivery, for health and hygiene reasons
• gift cards

If you're unsure whether your item can be returned, please get in touch before ordering.

Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

Refunds
We'll let you know once we've received and inspected your return, and whether your refund has been approved. Approved refunds go back to your original payment method within 14 days of us receiving the returned item (or proof that you've sent it, whichever comes first). Your bank or card provider may take a few extra days to post the refund.

If you cancel or return within the 14-day period, your refund will include the standard delivery charge you originally paid. If you chose a more expensive delivery option, we'll refund the cost of standard delivery only. We may reduce your refund if the item has been used or handled more than was needed to check it.

Questions
You can contact us about any order, cancellation or return question at contact@cocktailcabinet.ie.